Referring a patient.

What we accept and what we don’t

We are an outpatient clinic for therapy, psychiatry, medication management, and TMS. We treat the common adult and adolescent (13+) mental health conditions:

• Anxiety, depression, ADHD, OCD, PTSD
• Bipolar disorder, postpartum depression, treatment-resistant depression
• Trauma, grief, life transitions, substance use co-occurring with primary mental-health diagnoses
• Couples and family dynamics

We don’t accept referrals for: patients in active suicidal crisis (please direct to 988 or the nearest emergency room), patients requiring inpatient psychiatric admission, patients needing partial-hospitalization or intensive-outpatient care as the primary level of care, or patients needing detox. We’re happy to receive a step-down referral after a higher level of care.

How to refer

Fast path: phone or email

For routine referrals, the fastest route is direct contact with our intake team:

• Call (732) 724-1234 and ask for intake. Tell them you’re a clinical referrer; they’ll route the call accordingly.
• Or email info@positivereseteatontown.com with “Referral” in the subject line and the patient’s consent on file.

Information to include

We can route a referral fastest when you include:

• Patient name, age, and best contact phone
• Insurance plan + member ID (so we can pre-verify benefits, including NJ FamilyCare MCO if applicable)
• Reason for referral (one or two sentences is enough)
• Urgency level: routine (1–2 weeks), preferred (within a few days), or step-down from a higher level of care
• Any clinical notes you’d like the receiving clinician to see (with patient consent)
• Your name, role, and the best way for our intake team to reach you with confirmation

Patient consent

All referrals require the patient’s consent for the referrer to share clinical information with us. Once we schedule the patient’s first visit, we’ll obtain our own release-of-information for ongoing coordination with you (if the patient wants that).

What happens after you refer

1. Within one business day of receiving the referral, our intake team contacts the patient and verifies insurance benefits.
2. Within 7 to 14 days the patient is seen for an initial evaluation. Sometimes sooner. We tell the patient (and you, if requested) exactly when on the first call.
3. After the first visit we send you a brief summary letter (with patient consent) confirming attendance and the working clinical plan. Ongoing communication happens at the cadence the patient consents to.
4. If we can’t take the patient — wrong level of care, scope mismatch, schedule constraints — we’ll tell you within one business day and, when possible, suggest a partner clinic that fits.

Insurance we accept

We are credentialed in-network with Medicaid (NJ FamilyCare) and all 5 NJ FamilyCare MCOs — Horizon NJ Health, Aetna Better Health of NJ, UnitedHealthcare Community Plan, Wellpoint, and FidelisCare — alongside Medicare, Tricare, and most major commercial plans (Aetna, Cigna, Horizon BCBS, UnitedHealthcare, Oxford, Oscar). See the insurance hub for the full list and per-plan detail.

For self-pay patients, our rates are tiered and we provide a federally-required Good Faith Estimate before treatment begins.

Coordinating across our team

Many referred patients see more than one clinician at our practice — therapy plus psychiatry is the most common combination. Our shared chart means therapy and prescribing stay coordinated without the patient having to repeat their history. If you want progress updates with patient consent, our team will set that up at intake.